RETURN POLICY
Cancellation of Pre-Orders will incur a 10% processing fee calculated based on total order value. Release date delays, product allocations, production or distribution factors and other logistics are out of our control. No exceptions will be made.
We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.
Pre-orders can be subject to allocation and if amounts become more limited we will fulfill orders in order they are received
At this time, we do not accept returns on TCG products and on Plush items (for sanitary reasons). Shipping is also non-refundable.
All other items are returnable if they are unopened and not damaged. The shipping charge will be up to the customer to pay. We reserve the right to request photos and/or documented proof authenticity of return items. Refunds will only be processed once we have the returned items in hand and have inspected them for authenticity and condition. Items must be returned in the same state that they were shipped out.
Should you wish to cancel a non-preorder order, it must be requested before it has been shipped. Processing time is 1-3 business days. Should a cancellation request come in after an order has been shipped, the request becomes a return request and is subject to the rules of returns and refunds.
We will gladly accept exchanges on unopened products within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
If you receive a damaged/missing product, you are required to notify us by email at support@thecardsvault.com within 24 hours of the product being delivered.
Please note, there will be no refunds on ripped boxes. This is a common issue as items are shipped directly to us from Pokemon and other manufacturers. This is not a reason for a refund, store credit or exchange. We inspect all products to make sure the packs themselves have not experienced any damage to them, and that the issues with the sealed product are purely cosmetic. We make no guarantee that the sealed product you receive will be free of any cosmetic imperfections.
Prices are at the sole discretion of The Cards Vault and may vary without notice. If you believe there is an error in our pricing and find a better deal elsewhere, feel free to contact us and we will do our best to be as competitive as possible, within reason.
We do not offer price adjustments on products during sales periods. Promotions may not be combined. If this situation occurs, it may result in the payment being refunded and the transaction being put on hold until a proper payment is made, or the client decides to void the order. All sales are final sale.
If our price drops before your item ships, we will offer a price adjustment in the form of a store credit.
All Policies are subject to change at any time without notice.